Action Required KCI
These KCIs inform the tenant that an action is required and the request will most likely be in a blocked state (status change to PENDING).
| Type | Description |
|---|---|
| INFORMATION_REQUIRED | Supplier requires information from the tenant |
| REAPPOINT | Tenant needs to arrange and reserve a new appointment |
| RESUBMIT | Tenant's previous request failed and must be corrected/resubmitted |
| CONFIRM | Tenant must confirm acceptance or otherwise reject the resolution |
Information Required
The supplier needs additional information from the tenant/end user. The text field in the KCI will describe the required information which the tenant should send via an amendment request. Once the information is received and processed by the supplier, the status will change (usually to the previous state) - this will be confirmed in a new KCI.
Reappoint
The tenant/end user will need to rearrange the appointment. Tenant must reserve a new appointment and pass an amend request with the new reservation id. The KCI will include a standard Fibre Gateway code representing the problem/reason along with optional supplier code.
Refer to Order KCIs for more information on problem codes.
Resubmit
The tenant has requested an amendment/cancellation to an inflight request but it was rejected by the supplier. The tenant should check for any reason in the text field and correct/resubmit as required.
Confirm
The supplier has resolved the request and is awaiting acceptance or rejection from the tenant. The tenant should confirm the resolution if happy or reject if not satisfied; this will result in further action by the supplier. There may be a time out period for this action before the supplier automatically completes the request as accepted.