Service Test Outcome

Once the tenant has successsfully submitted a service test request and the test has been completed by the supplier, the tenant will receive the results via a KCI. Examples of these KCI's can be found here. The below table details the possible results from the service test and if a service problem can be raised. Where a service problem can be raised, this will be valid for 2 hours. After this point a new service test must be carried out before a service problem can be raised. Some results will not allow a service problem to be raised.

Please note: It is currently not possible to raise a service problem if the test outcome is 'GREEN'.

Test Outcome	Code	Description	Raise Problem?
RED	POTENTIAL_BRAS_PROFILE_MISMATCH	The service test has identified a potential BRAS profile mismatch. Service problem may be raised to the supplier to investigate further, once end user checks have been completed.	Yes
RED	STALE_PPP_SESSION	The service test has identified a potential stale PPP session. Service problem may be raised to the supplier to investigate further, once end user checks have been completed.	Yes
RED	PERFORMANCE_BOTTLENECK	The service test has detected a potential performance bottleneck currently being worked on by the supplier. Service problem may be raised to the supplier to get updates on resolution.	Yes
RED	DAMAGED_CPE	The tenant has reported damaged CPE. Service problem may be raised to the supplier for further investigation, once end user checks have been completed.	Yes
RED	MULTICAST_CONFIGURATION_ISSUE	The service test has detected a potential issue with the configuration of Multicast. Service problem may be raised to the supplier for further investigation, once end user checks have been completed.	Yes
RED	POTENTIAL_TV_CONNECT_ISSUE	The service test has detected a potential issue with the TV Connect service. Service problem may be raised to the supplier for further investigation, once end user checks have been completed.	Yes
RED	KNOWN_INCIDENT	The service is impacted by a known incident <#Incident ID>, and is anticipated to be resolved by <#Estimated Completion Date>. Please rerun the service test after the incident has been resolved.	No
RED	NETWORK_NODE_ISSUE	The service test has detected a high VLAN utilisation reaching Red levels. Please wait until VLAN update is complete before retesting. This is anticipated to be around <#actual date/#PEW End Date>	Yes
RED	HIGH_VLAN_UTILISATION	The service test has detected a high VLAN utilisation reaching Red levels. Please wait until VLAN update is complete before retesting. This is anticipated to be around <#actual date/#PEW End Date>.	No
RED	NETWORK_NODE_ISSUE	The service test has detected a potential issue with a network node. Please wait until network node update is complete before retesting. This is anticipated to be around <#PEW End Date>	No
RED	POTENTIAL_SERVICE_WIRING_ISSUE	The service test has detected a potential issue with the service wiring. Service problem may be raised to the supplier for further investigation, once end user checks have been completed.	Yes
RED	POTENTIAL_HIGH_RESISTANCE	The service test has detected a potential high resistance issue near the end user premises. Service problem may be raised to the supplier for further investigation, once end user checks have been completed.	Yes
RED	EXISTING_INCIDENT	The service is impacted by a known incident <#Incident ID>, and is anticipated to be resolved by <#Estimated Completion Date>. Please rerun the service test after the incident has been resolved.	No
AMBER	INSUFFICIENT_DATA	Insufficient data available from the service-test to determine an accurate result. Problem may be raised to the supplier to investigate further, once end user checks have been completed.	Yes
AMBER	POTENTIAL_LTVN_CONFIGURATION_ISSUE	A possible LTVN configuration issue has been identified. Service problem may be raised to the supplier to investigate further, once end user checks have been completed.	Yes
AMBER	ONT_SERIAL_NUMBER	Service Test has determined a potential fault with the ONT UNI Port <#ONT Serial Number>. Please check the Customers ONT Serial Number for variation and rerun the service test.	No
AMBER	POTENTIAL_HIGH_RESISTANCE	The service test has detected a potential high resistance issue near the end user premises, but no network fault detected. Service problem may be raised to the supplier for further investigation, once end user checks have been completed.	Yes
AMBER	HIGH_VLAN_UTILISATION	The service test has detected a high VLAN utilisation reaching Amber levels, and end user may experience problems at peak times. The supplier is working on a confirmed date when the issue will be resolved.	No
AMBER	OUTCOME_UNKNOWN	The Outcome Id returned from the Supplier is not known to the Fibre Cafe. Please review the OutcomeText field for additional details.	Yes
GREEN	MODEM_NOT_CONNECTED	Tests indicate the modem is not connected or not powered up. Please ensure the modem is powered up and rerun the service test	No
GREEN	SHORT_PPP_SESSIONS	The end user appears to be experiencing a large number of short PPP sessions. Recommended end-user checks are performed against PC set-up, drivers & application versions.	No
GREEN	REMOVE_VRI	The service test has detected an issue with the Voice Re-Injection (VRI) within the end user configuration. Please ensure VRI is isolated and rerun the service test	No
GREEN	NO_PPP_SESSION	The end user does not have a working PPP session. Recommend end-user checks are performed against PC set-up, drivers & application versions.	No
GREEN	NO_FAULT_FOUND	The service test has not identified a fault on the supplier network. Please review all end user and tenant related checks.	No
GREEN	HIGH_UTILISATION	The service test has detected a high end user utilisation of the service reaching acceptable limits. Recommended end-user checks are performed against PC set-up, drivers & application versions and rerun the service test.	No
GREEN	HIGH_TV_CONNECT_UTILISATION	The service test has not identifier a TV Connect fault on the supplier network. Please review all end user and tenant related checks.	No
GREEN	NO_TV_CONNECT_ISSUE	The service test has not identifier a TV Connect fault on the supplier network. Please review all end user and tenant related checks.	No
GREEN	NON_INTRUSIVE_TEST	No fault identified as part of a non-intrusive service test. Please execute an intrusive service test to determine next actions.	No
GREEN	MODEM_NOT_IN_SYNC	The service test indicates the modem is not in sync with the service. This is normally a result of incompatible modem or double filtering. Please validate suitability of modem and repeat end user checks.	No
GREEN	POTENTIAL_IN_HOME_ISSUE	The service test has detected a potential home environment resistance issue at the end user premises, but no network fault detected. Recommended end-user checks are performed against PC set-up, drivers & application versions.	No
UNAVAILABLE	FAILED_VRI	The service test has failed to execute on the supplier side, and Voice Re-Injection (VRI) has been detected. Please ensure VRI is isolated and rerun the service test	No
UNAVAILABLE	FAILED_TO_EXECUTE	The service test has failed to execute on the supplier side. Service problem may be raised to the supplier for further investigation, once end user checks have been completed.	Yes
FAILED	INVALID_REQUEST	The request is not valid	No
FAILED	OUTCOME_UNKNOWN	The error code returned from the Supplier is not known to the Fibre Cafe. Please review the OutcomeText field for additional details.	No
FAILED	SERVICE_TEST_NOT_SUPPORTED	Service test functionality is not supported for this supplier	No

Note

When integrating with an existing supplier API or where a supplier cannot send these values as specified, the Fibre Gateway can map between these and custom supplier values to ensure a consistent set for tenants.