Service Availability

A supplier may support 1 or more active services at an address. The number of services allowed will vary by supplier with some only allowing a single service at an address and others allowing multiple connections and/or multi-port ONTs.

When querying service availability for an address, the response will show if services are available by returning the available service specifications and underlying line profiles that can be used - see Services and Line Profiles. Whether a new line can be installed (either as the first service or as an additional service) will be indicated by the presence of siteInformation.line field on the service availability response.

Worked Example - Single Service Specification

Assuming a supplier has 1 type of product (service specification) e.g. FTTP and 4 different products/line speeds available (line profiles) e.g. 1, 2, 3, 4

TENANT1 queries an address for service availability:

If the address has no coverage and/or no products available:

  • Service availability returns no availability ( unavailabilityReasons will be populated)

If the address has coverage with all 4 products available then service availability returns:

  • serviceSpecification : 'FTTP' with 4 LINE_PROFILE service characteristics: '1', '2', '3', '4'
  • siteInformation.line will be present to identify a new line can be installed

TENANT1 places a provide order for 1 of the 4 line profiles (e.g. 1) - this completes and the service is now live.

Supplier only allows 1 service per address

TENANT1 or a different tenant (TENANT2) queries the same address for service availability:

Service availability shows existing line is active and no new line is available:

  • serviceSpecification : 'FTTP' with 4 LINE_PROFILE service characteristics: '1', '2', '3', '4'
  • siteInformation.line will not be present as no new line can be installed
  • siteInformation.existingLines[1] will identify the existing line

Options for TENANT1:

  • Place a modify order to change to a different line profile (e.g. 2, 3 or 4)
  • Place a cease order to end service

Options for TENANT2:

  • Place a switch or takeover order for 1 of the 4 line profiles - this would cease the TENANT1 service (unsolicited cease)

Supplier allows multiple services per address

TENANT1 or a different tenant (TENANT2) queries the same address for service availability:

Service availability shows existing line is active and a new line is available:

  • serviceSpecification : 'FTTP' with 4 LINE_PROFILE service characteristics: '1', '2', '3', '4'
  • siteInformation.line will be present to identify a new line can be installed
  • siteInformation.existingLines[1] will identify the existing line

Options for TENANT1:

  • Place a provide order for a new service with 1 of the 4 line profiles
  • Place a modify order to change the active service to a different line profile (e.g. 2, 3 or 4)
  • Place a cease order to end service

Options for TENANT2:

  • Place a provide order for a new service with 1 of the 4 line profiles (this will not affect the current service).
  • Place a switch or takeover order on the active service for 1 of the 4 line profiles - this would cease the TENANT1 service (unsolicited cease)

Worked Example - Multiple Service Specifications

Assuming a supplier has 2 types of product (service specifications) e.g. FTTP-PRO and FTTP-LITE and 4 different products/line speeds available (line profiles) e.g. 1, 2, 3, 4 where FTTP-LITE only supports the slower line profiles 1 and 2. The supplier supports an uplift to FTTP-PRO from FTTP-LITE.

TENANT1 queries an address for service availability where they already have an active service (line profile 1)

The address has an existing FTTP-LITE service installed so service availability returns:

  • serviceSpecification : 'FTTP-LITE' with 2 LINE_PROFILE service characteristics: '1', '2'
  • serviceSpecification : 'FTTP-PRO' with 4 LINE_PROFILE service characteristics: '1', '2', '3', '4'
  • siteInformation.line will identify if a new line can be installed alongside the existing line
  • siteInformation.existingLines[1] will identify the existing line with lineCharacteristics showing the current capabilities.

Options for TENANT1:

  • Place a modify order to change the line profile for the existing FTTP-LITE service to the other (i.e. 2)
  • Place a new provide order for FTTP-LITE for 1 of the 2 line profiles (e.g. 1) - this will be a new service alongside the existing FTTP-LITE service.
  • Place a new provide order for FTTP-PRO for 1 of the 4 line profiles (e.g. 4) - this will be a new service alongside the existing FTTP-LITE service.
  • Place a swap provide order to upgrade the existing FTTP-LITE service to FTTP-PRO with 1 of the 4 line profiles (e.g. 3)
  • Place a cease order to end the existing FTTP-LITE service