Fibre Cafe
  • (TEST ENVIRONMENT)
  • Getting Started
  • Tenant API
  • Supplier API
  • Developer Portal
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    Fibre Cafe
  • (TEST ENVIRONMENT)
  • Getting Started
  • Tenant API
  • Supplier API
  • Developer Portal
    Introduction
    Getting Started
      Authentication
      Address Support
      Appointments
      Enumerations
      Glossary
      Identifiers
      Order (L2C)
        Order Process
        State Diagram
        Services and Line Profiles
        Service Availability
        Service Characteristics
        Line Characteristics
        Switch/Takeover
        Amend/Cancel
        Engineer Tasks
        KCI Flows
        Problem Codes
        Problem Code Mapping
        KCI Examples
        Unsolicited Cease
        Unsolicited Cease Examples
      Trouble To Resolve (T2R)
        T2R Process
        Service Test
          State Diagram
          Characteristics
          Outcomes
          KCI Examples
        Service Problem
          State Diagram
          Characteristics
          KCI Flows
          KCI Examples
      Response Codes
      Support
      Testing
    Tenants
    Suppliers
    API References
      Fibre Gateway : Authentication
      Fibre Gateway : Tenant API
      Fibre Gateway : Tenant Updates API
      Fibre Gateway : Supplier API
        Introduction
        Service Availability
        Appointment Management
        Order Management
        Service Test Management
        Service Problem Management
          post
          Create a problem/incident for an active service owned by the communications provider (CP).
          post
          Request to amend an inflight service problem.
          post
          Request to cancel an inflight service problem.
          patch
          Request to accept or reject resolution of an inflight service problem.
      Fibre Gateway : Supplier Updates API

Service Problem Management

Create and manage a service problem for a given line/service.

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